Don’t you get frustrated when you message a company and don’t hear back for days on end? We do, too! Chances are, if you’re not replying to your customers within a day or so, they’ll find somewhere else. When you turn on instant replies on your business page’s Facebook messenger, even if you’re away your customers will value the instant touch point (and probably wait to hear back from you).
This video gives you a step-by-step demo on how to turn your instant replies on so you can start building stronger relationships online.
How to turn on instant replies in Facebook messenger
- Head to your business Facebook page and click on “Inbox” in the left hand navigation.
- Click on “Automated Response” in the left hand navigation.
- Here you’ll see a number of options that give you different types of functionality. To start off, turn your “Instant Reply” button to “On”.
- Click “Edit Message” and personalize your reply so it’s custom to your audience. We suggest including your hours of operation, your normal schedule for checking Facebook messages, a timeframe for when they can expect a reply, and (most importantly) an alternative way they can contact you if it’s urgent.
- Don’t forget to hit “Save”!
Once you’ve turned your instant replies on you can scroll through all the functionality options to customize your messages.
Remember, making a strong connection is the most important thing here. So if you are using Facebook messenger (even if you have set up instant reply) be sure to check your messages regularly.
About Fesyk Marketing
We’re a boutique agency that believes great relationships are the key to having a successful and sustainable business. And we see opportunities for connection and collaboration everywhere!
Our amazing team specializes in creating content and leveraging social media to help our clients strengthen relationships, increase referral rates and attract new business. As a vision based company we create bespoke marketing plans with the end goal in mind and then work right alongside you to make it happen.
One of our favourite mantras is, “If you can dream it, you can do it.” and have proven time and time again that authentic, meaningful content is the foundation for building a community of loyal customers.
Does this sound interesting to you? Send us an e-mail to connect and learn more about how relationship marketing can help your business.